I recently had somebody reach out to me for advice on training new team members. This doctor was feeling frustrated because they had just hired a new team member and they found themselves having to repeatedly tell the new hire what to do.
I understand that hiring someone new and training them over and over again can be super frustrating and time-consuming. As a result I wanted to talk about the steps you can take to get through this process much quicker.
In this episode of the podcast, I reveal why so many dentists struggle to train new team members. And, what you can do to document your practice’s processes so that you don’t have to keep repeating yourself every time you welcome new team members into your practice.
In this podcast episode, I discuss:
A lesson we learned at my practice when it comes to developing new processes for the future
Why it’s so easy to get frustrated with new team members
How to document your practice’s processes and save time training new team members
Why you should create training videos and use them for onboarding new staff
The importance of providing clear guidance and direction to your team
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Watch a short trailer video for this episode below:
Running a dental practice is a lot of work. There's no denying that. But that doesn't mean all that work needs to be done by the doctor. That's a prescription for stress, burnout, and physical and mental health challenges.
Help is all around the dental industry. The key is finding reputable, reliable, and quality help for your dental practice. Here are three ways to get real help running your practice.
Invest in training your team.
Some dentists are so overwhelmed that they cannot even carve out the time to train their team. They spend all day putting out fires and by the time the patients are all taken care of, they just want to go home and sleep. Early morning hours aren't the solution for practices like these, either; with such a hectic and stressful day ahead, doctors need all the rest they can get.
We have so many options to help our team members get trained. For example, we can invite trusted dental consultants to our practice to train our team members. We can also put team members through online or in-person training courses.
One key to getting your team to implement the training is to make sure the systems and processes they learn become your office's standard. One of the biggest challenges to getting consistent work product from team members is to make sure every team member knows what to do. Implementing the training and holding team members accountable is often the hardest part for dentists. But it is essential to being able to delegate confidently and achieve consistency in your practice. If you invest in training, be sure to support the learning.
Together, the right combination of dental technology can help you increase profits and save time and money. It can help you perform more and higher-value procedures. It can help your team communicate more efficiently. It can help you understand where to focus your marketing time and efforts. And it can help you hold your team accountable for implementing new systems and processes into your practice.
Give yourself the tools you need to do your best work. And give your team the tools they need to do their jobs consistently well.
Invest in coaching.
The best thing I did to shift away from being deeply in debt and working way too hard was hiring a coach. My coach helped me see things more objectively, get organized, and make better choices.
Getting outside guidance from an experienced and objective coach can immediately improve results. Coaching can take many forms. Some coaches help with specific areas of running a practice, such as case acceptance, setting a practice vision, or reducing overhead. Others guide you on more general operations and growth strategies.
But coaching does not only have to be focused on dental practice operations to be helpful. Many dentists could benefit from hiring a mindset coach, life coach, or personal trainer to help them continue their personal growth. If your challenges extend beyond practice-specific operations, hiring an experienced coach can help.
One of the best benefits of coaching is that it is an ongoing relationship. Your coach works with you, your team, or both on a regular basis. This helps ensure consistent improvement and accountability. If you want help with consistent improvement and accountability, working with a coach can be one of your best investments.
Do you have enough help with your practice?
If you need help running your practice, then investing in team training, dental technology, and quality coaching can help. Team training can help implement new systems and processes to get your team working efficiently and consistently. Dental technology can help in many ways. It can even help reinforce the team training if you choose the right technology to match the training. And coaching can help you and your team members get additional help, direction, and accountability to promote consistent improvement.
TAKE ACTION TODAY:
If you want help developing leaders within your team, our team of expert coaches, training, and resources we offer in our signature Delivering WOW Platinum Mastermind Program can help. Not only will we share tools, trainings, and resources, but we can also train your team members directly and help hold them accountable.
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