Did you know that the five love languages can help improve your relationships with your team and your patients?
Dr. Trent Redfearn is a dentist with a unique skillset. He attended the University of Missouri-Columbia and graduated with a B.S. in chemical engineering. He then attended the University of Missouri-Kansas City School of Dentistry, receiving his Doctor of Dental Surgery (DDS) in 2008. Since then, he has done extensive training in communication and teaches dental teams how to strengthen and improve their relationships using the five love languages. Dr. Trent Redfearn is also the Founder of Dentovation Academy of Dental Assisting.
The five love languages include words of affirmation, acts of service, receiving gifts, quality time, and physical touch. Not everyone responds to these five love languages in the same way. Some people value gifts while others prefer to build relationships by spending quality time with someone they want to connect with. By understanding each of the five love languages further, you can use that knowledge to build both your personal and professional relationships – including the connections you build with patients in your dental practice.
In this episode, we discuss:
Why it’s important to show appreciation to your team and vice versa
How to improve your team’s communication skills with each other and patients
Understanding how the five love languages work when it comes to improving relationships
Why you should figure out what love language each team member responds to the most
How to resolve conflict using your knowledge on the five love languages
How to identify your blind spots and respond to people with a different love language than your own
If you would like to connect with Dr. Trent Redfearn and learn more about using the five love languages to help build deeper connections with team members and patients, you can reach out to him via his LinkedIn profile.
Check out this short video trailer of the episode where Dr. Trent Redfearn discusses how to improve your team’s communication skills:
Building a WOW practice takes a lot of work. And if you try to do all the work yourself, you’ll never be able to do it all. Even worse, you’ll spend your days stressed and frustrated. Eventually, you’ll burn out, never reaching your full potential as a dentist or practice owner.
The only way to build a WOW practice that delivers amazing patient experiences while maximizing practice growth is to have rock star team members supporting you. You can provide top-quality clinical care, deliver spalike patient experiences, and have systems and processes to run an efficient practice. But if you don’t have team members you can trust, you will never reach your full potential.
But finding the best team members is something many practices struggle with. In the Delivering WOW Dental Hangout Facebook group, dozens of practice owners and I talked about how we find amazing team members to support us. If you’re struggling to find the best talent to grow your team, here are some of the places fellow practice owners and I have used to find top talent.
The benefit of using sites that like is they are dedicated to matching job seekers with new jobs. But if you only post on online job search sites, you might be limiting the quantity and quality of applicants. Many times, the best team members are valued by their current employers. Thus, they might not be looking at job ads online and online job search sites should only be used as one part of a thorough search.
One of the best things social media has done is allow people to connect with others all over the world. And with Dental Facebook groups like the Delivering WOW Dental Hangout Facebook group, you could connect with thousands of dental professionals working hard to support each other. If the group allows, create a post letting people know about your opening. And if you’re not sure, just message the group admin and ask. Even if nobody in the group is a good fit, someone in their extended network might be.
Dental Events and Association Meetings
Conferences, trade shows, and association meetings can be great places to meet team members. Many people who attend events and meetings are there because they want to advance themselves in the dental industry. That’s a good sign that they are growth-minded and eager to learn and advance.
Referrals from Dental Sales Reps
Dental sales reps interact with dozens of dental practices. They see the good, the bad, and the ugly. If you have an immediate need, let them know you’re looking for a rock star. Describe the ideal candidate. And ask them to gauge the interest of anyone they think would be a good fit, even if they are unsure whether the person is actively looking for a new opportunity.
Dental Networking, Group Coaching, and Mastermind Groups
By actively participating in those types of groups, you’ll get to meet and build relationships with a lot of practice owners and potential rock stars at once. And the next time you have a position to fill, ask your fellow members for referrals.
The reality is, rock star team members are all around us. And because we don’t always know when we’ll have a position to fill, it’s best practice to always be looking for top quality people.
As some members discussed, sometimes we need to think outside of the “dental box.” We can train people by teaching dental terminology and our systems and processes. But we can’t train people to have good personalities, be outgoing and friendly, or have a strong work ethic.
So, look everywhere and never stop looking. You may find your next rockstar waiting tables at your favorite lunch spot. Give her your card and just get to know her. And the next time you have a position to fill, reach out.
Are you ready to find and develop rock star team members?
Rock star team members are everywhere but they’re not always looking for jobs. That’s why it’s best to not wait until you have a position to fill to start looking. It’s much better to start building relationships with people you can reach out to when a need arises.
Also, no matter where you find your next team member, it’s critical that you continue to train and develop them. That’s the only way they’ll reach their full potential.
If you want help finding and training your team members, join the Delivering WOW Platinum Coaching Program where you can access top training and coaching from experts in all facets of running a practice.