This week on the podcast, I interviewed Erin Doffoney – a rock star dental hygienist based out of Atlanta. We talked about how your dental team can make better connections with your patients and team members.

Erin’s passion is to bring skill, comfort and care through dental hygiene. Her goal is to focus on patients who’ve had compromising dental experiences. There have been situations where some patients have gone untreated for extended periods of times, which allows her to help patients find healthy perceptions of themselves and strengthen their confidence.

Erin knows there is no single approach that is right for everyone. Her vast experience in the dental field since 1995 includes a range of modalities consisting of; Soft Tissue Management, Paradigm Shifts in Technology, Clinical Behavior as well as Clinical Verbiage and Techniques. As the founder of Techs For Teeth, Erin has become particularly sensitive with coaching individuals and helping them structure an ACTION analysis, Clinical Excellence Through Team Work, Perfecting Team Efficiency, Understanding Your “Why”, and Team Mission Statements that aid in patient and clinical proficiency.

Erin’s educational and professional background includes a Bachelor of Applied Science Degree from Clayton College & State University in Atlanta, GA. Dental Hygiene Board Certified & Licensed in Georgia and California, with Certification in Local Anesthesia, Nitrous Oxide and Curettage from Southwestern College in San Diego, CA, a proud member of the American Dental Hygienists' Association (ADHA), National Association of Professional Women (NAPW) and a sponsor of AACD's Give Back A Smile program.

On the podcast we discussed:

• The important role that leaders play and how this affects attrition of both team members and patients
• Identifying the natural strengths of your team members and putting them in the right positions
• The DISC personality assessment and how it can be used as a key to creating a high performing team
• The process of turning your patients into raving fans of your dental practice
• How to start your day to make your work environment drama-free and somewhere that other’s like to work
• How to make better connections with patients through being relatable, approachable and human
• Focusing on profit generating strategies

You can find out more about Erin, including her courses and consulting programs by visiting her website by clicking here..

Below is a short trailer of the podcast episode: